Customer Service

General Policies

• Please note all orders ship Monday through Friday only.
• There are no weekend/holiday shipments
• Enter your Shipping information exactly as it appears on your credit card or bank statement. If the address information does not match what the credit card company has on file, your order can not be processed.
• Visa, Mastercard, American Express, Discover card and PayPal are accepted.
• IMPORTANT NOTICE: Credit card fraud is a very serious federal offense and we will aggressively prosecute anyone attempting to misuse a credit card number at our website. If you attempt to misuse a credit card or any other form of payment at House of Nubian Inc, you will be pursued and prosecuted for a federal offense to the full extent of the law. We do not ship ANY ORDERS until we are satisfied that the transaction is clean. We reserve the right to cancel, delay or request additional verification should we decide an order is suspiscious or fraudulent.
• Sorry no C.O.D's or Personal Checks accepted
• Next Business Day Orders must be recieved before 12 noon
• Most orders recieved before 3:30pm ship the same day.
• Orders usually arrive within three to five business days.
• We ship APO/FPO, AK, HI, PR, VI.
• APO/FPO shipments require approx 10 days for delivery.
• We only ship international orders with payment by PayPal. We do not ship International Orders with credit card as payment.
• All prices listed are in U.S. Dollars
• If you'd like to recieve products from us and reside in a country outside of the U.S., Please send us an International Money Order in U.S. Dollars
• International Shipping charge $26.95 (Global Express 2-3 Days)
• Shipping charges are not refundable.
• All items will be shipped promptly when the order is received.
• Tracking number will be e-mailed to you when the package leaves our post office.
• Each order is tracked from inception, to arrival in your hands.
• We encourage you to buy more than one item so you can save on shipping.

Shipping Policies

We offer the following shipping methods and delivery times:

Standard:	Ground (3-5 Days) ( $7.95 )
Express:	Air (1-2 Days) ( $21.95)

Shipping Charges

Order Value  Shipping Charges   Standard    Express  below $0.00  $7.95  $21.95

	» For shipments to Alaska, Hawaii and Puerto Rico an additional $2.50 freight surcharge per order will be added to the above charges.
	» An extra $7.99 per item will be added to the above charges for overweight and oversize items.
	» Additional freight charges for shipment outside of the United States:
	Australia   $24.95   Canada   $21.95   France   $24.95   Germany   $24.95   United Kingdom   $21.95   Virgin Island Of The Us   $3.00
	» An additional $ 26.95   freight charge per order will be added for shipment to countries not shown above.

Taxes

No sales tax on this Web Site

Credit Cards Accepted

Please note that we accept American Express,  Discover,  Mastercard,  Visa.

Order Cancellation Policies

• Orders can only be cancelled before they are shipped.
• Once merchandise is shipped there will be no refunds, exchanges only (except Headwear & Media).
• Shipping charges are Non-Refundable
• Once a garmet is customized it is non-refundable

Return Policies

• No refunds, Exchanges only (except headwear & Media (VHS, DVD & CD's) on unworn items within 10 days.
  
• No exchanges on damaged items.
• No merchandise will be accepted for exchange with out a return merchandise authorization (RMA).(Any non-defective returned item is subject to a restocking charge of 25% of the purchase price (No Exceptions!!!).
• We do not accept exchanges on Headwear & Media VHS, DVD & CD's can be exchanged (only if defective) for the same item only.
• Once a garmet is customized it is non-refundable.

Store Privacy Policies

We do not share your information with anyone. "What happens at House of Nubian Stays with House of Nubian"

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